Refund Policy

1. General Refund Policy

We want you to be completely satisfied with your purchase from AI Web Design Solutions. If for any reason you are not satisfied, we offer refunds under certain conditions as detailed in this policy.

Our refund policy varies depending on the type of product or service purchased:

• Digital products and downloadable content
• Subscription services
• Consulting and custom design services
• Training courses and workshops

Each category has specific refund conditions and timeframes, as outlined in the following sections.

2. Digital Products and Downloadable Content

Refund Eligibility

For digital products and downloadable content (e-books, templates, design assets, software):

• Refunds are available within 14 days of purchase
• The product must not have been downloaded more than once
• For products with limited access or usage counts, the product must not have been used more than 25% of the allocated usage

Non-Refundable Items

The following digital items are non-refundable:

• Products that have been downloaded multiple times
• Products that have been extensively used
• Products where access codes or one-time use features have been activated
• Products specifically marked as "non-refundable" at the time of purchase

3. Subscription Services

New Subscriptions

For new subscription purchases:

• Full refunds are available within the first 7 days of a new subscription (trial period)
• During this period, you may cancel your subscription and receive a full refund if you are not satisfied with the service
• The refund will be processed to the original payment method

Active Subscriptions

For active subscriptions beyond the trial period:

• You may cancel your subscription at any time
• No refunds will be provided for the current billing period
• Your subscription will remain active until the end of the current billing cycle
• You will not be charged for subsequent billing periods after cancellation

Annual Subscriptions

For annual subscription plans:

• Full refunds are available within the first 14 days of purchase
• Partial prorated refunds may be considered on a case-by-case basis if cancellation is requested after 14 days but before six months of service
• No refunds will be provided for annual subscriptions after six months of service

4. Consulting and Custom Design Services

Project-Based Services

For consulting or custom design projects with a defined scope:

• Initial deposits are non-refundable once work has commenced
• If you cancel the project before completion, you may be eligible for a partial refund of remaining unused funds based on the percentage of work completed
• No refunds will be provided for completed work that meets the agreed-upon specifications

Hourly Consulting Services

For hourly consulting services:

• Unused prepaid hours are refundable within 30 days of purchase
• No refunds will be provided for consulting hours that have already been delivered
• Refunds for unused hours after 30 days may be subject to a 15% administrative fee

Satisfaction Guarantee

If you are not satisfied with our consulting or design services:

• You must notify us in writing within 7 days of service delivery
• You must provide specific details about how the service failed to meet the agreed-upon specifications
• We will first attempt to resolve the issue by offering revisions or additional services
• If we cannot resolve the issue to your satisfaction, we may offer a partial or full refund at our discretion

5. Training Courses and Workshops

Online Courses

For online training courses:

• Full refunds are available within 14 days of purchase if less than 25% of the course content has been accessed
• No refunds will be provided after 14 days or if more than 25% of the course content has been accessed
• For courses with lifetime access, refunds are only available within the first 14 days of purchase

Live Workshops and Webinars

For live workshops, webinars, and training events:

• Full refunds are available up to 14 days before the scheduled event
• 50% refunds are available between 13 days and 7 days before the scheduled event
• No refunds will be provided within 7 days of the scheduled event
• If you cannot attend, you may transfer your registration to another person at no additional cost

Event Cancellation by Us

If we cancel a workshop, webinar, or training event:

• You will receive a full refund of your registration fee
• Alternatively, you may choose to apply your payment to a future event
• We are not responsible for any travel, accommodation, or other expenses you may have incurred

6. How to Request a Refund

To request a refund, please follow these steps:

1. Submit your refund request by email to refunds@aiwebdesignsolutions.com
2. Include the following information in your request:
   • Your name and contact information
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
   • Any relevant supporting documentation
3. For subscription cancellations, you may also use the cancellation option in your account settings on our website

All refund requests must be submitted within the applicable refund period as specified in this policy.

7. Refund Processing

Processing Time

Once we receive your refund request:

• We will review your request within 3-5 business days
• If approved, refunds will be processed within 7-10 business days
• The time it takes for the refund to appear in your account depends on your payment method and financial institution (typically 5-10 business days)

Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Bank transfer payments will be refunded to the originating account

In some cases, we may issue refunds in the form of store credit or service credits if the original payment method is no longer available or at your request.

Refund Confirmation

Once your refund has been processed, you will receive a confirmation email with the details of the refund transaction. Please allow time for the refund to appear in your account as processing times vary by financial institution.

8. Exceptions and Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services:

• Contact our support team first at support@aiwebdesignsolutions.com
• We will work to resolve the technical issues before considering a refund
• If we cannot resolve the technical issues within a reasonable time frame, we may extend the refund period

Account Termination

If your account is terminated due to violations of our Terms & Conditions:

• We reserve the right to refuse refunds
• Any decisions regarding refunds in these circumstances will be made at our sole discretion

Promotional or Discounted Purchases

For products or services purchased with promotional codes, discounts, or as part of a bundle:

• Refunds will be based on the actual amount paid after discounts
• Some heavily discounted or promotional items may be marked as non-refundable at the time of purchase
• For bundle purchases, partial refunds for individual components may be calculated based on the standard non-bundle price of the remaining items

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.